Free shipping within Japan for purchases over 5,500 yen

Customer Help

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FAQ

FAQ

About orders

What size do you recommend?

The largest regular size is 50cm, and the little size is 33cm. The average height of a Japanese baby at birth is said to be 50cm, so the regular size is recommended for commemorative photos. The little size is popular as a room decoration.

Can I cancel my order?

Shipping preparation will begin immediately after your order. Orders placed before 3:00 p.m. on business days may be shipped on the same day. First, please contact info@tinyspoon.com with the order number and the name of the person who placed the order, along with details of the correction or change. Having the details will allow us to start working on it quickly. Please note that in the unlikely event that work progresses or shipping is completed, address changes and return shipping fees may be incurred.

Shipping, Returns and Exchanges

Shipped by Sagawa Express.

Please tell me the ordering process.

Once your order is complete, you will receive an automatic confirmation email. Once your order has been shipped, you will receive a notification email with tracking information. Both emails will be sent to the email address you provided when placing your order. If you do not receive a confirmation email, please check your spam folder.

Normally, we will ship your order within 1-2 days after receiving it. If you would like the fastest shipping, please do not specify a date and time when placing your order.

Do you ship outside of Japan?

Shipping is only available within Japan.

About the product

Please tell me how to wash it.

It can be washed in a washing machine at room temperature on a gentle cycle, but we recommend washing it gently by hand to maintain its shape. Please place it in a laundry bag when washing.

Please understand that after washing, some color fading, shrinkage, and fraying may occur.

Wash with like colors. Do not use chlorine bleach.

After hand wringing, dry in the shade and lay flat to dry.

Do not iron. Do not dry clean.

Do not place near open flames.